Global Biotech Company’s Japan Team Replaces On-Site Interpreter Setup with KUDO

Use Case
Hybrid Meetings

Audience
International Workforce

Languages
Japanese English

Summary

A global biotechnology company’s Japan subsidiary holds hybrid meetings every quarter that require interpretation between Japanese and English. Without their usual video conferencing platform available in the workplace, the company had relied on interpreters working on-site from separate rooms — a setup that made it difficult to hear participants clearly and demanded heavy logistical effort each time. The company’s global IT team selected KUDO to interpret these quarterly hybrid meetings instead, removing the need for that on-site arrangement.

The Challenge

The company’s Japan subsidiary needed dependable Japanese-English interpretation for its hybrid meetings, held once per quarter. But without their usual video conferencing platform available in the workplace, the company couldn’t rely on a standard remote interpretation setup. Instead:

  • Interpreters had to work on-site, positioned in separate rooms for each meeting
  • That arrangement created audio issues, including difficulty hearing participants clearly
  • Coordinating and running the on-site setup was labor-intensive for the team each time

The company needed a way to deliver reliable Japanese-English interpretation for its hybrid meetings without depending on that video conferencing platform or repeating that on-site logistical burden.

Services Provided

Professional human interpretation, on-demand

Platform-based solution that doesn’t depend on a specific video conferencing tool

Technical meeting and event support

Our video conferencing platform wasn’t available for our hybrid meetings, so interpreters had to work on-site from separate rooms — which caused audio issues and made the setup labor-intensive.

Manager | Global Biotech Company

The Solution

Because their usual video conferencing platform wasn’t available in the company’s workplace, the previous approach to interpretation meant interpreters working on-site from separate rooms — a setup that was hard on audio quality and heavy to coordinate. The company’s global IT team selected KUDO to handle interpretation for its quarterly hybrid meetings instead, giving Japanese- and English-speaking participants a way to connect without requiring that platform or repeating that on-site arrangement.

Now, every quarter, the company’s hybrid meetings run with Japanese-English interpretation through KUDO — sparing the team the audio difficulties and setup effort that came with the previous approach.

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