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Use Case
Webinars on RingCentral
Audience
Bilingual Employees
Languages
English French
Summary
The Business and Higher Education Roundtable (BHER) is a Canadian organization that fosters collaboration between businesses and post-secondary institutions to enhance Canada’s workforce development and innovation. Recognizing the linguistic diversity of Canada, BHER sought a solution to make their webinars accessible in both English and French, ensuring inclusivity for all participants. To achieve this, BHER integrated KUDO AI’s real-time translation services into their webinars hosted on the RingCentral platform.
The Challenge
BHER frequently hosts webinars that bring together stakeholders from various sectors across Canada. Given the country’s official bilingualism and the need to comply with the Official Languages Act, it was imperative for BHER to provide content in both English and French simultaneously.
While some in-person events were conducted in English, the BHER team needed to offer optional language translations to cater to French-speaking participants. Additionally, certain segments featured speakers presenting in both languages, which required a seamless transition between English and French to maintain a cohesive experience.
Services Provided
Laura Romanese, Marketing Manager | Business and Higher Education Roundtable
The Solution
To address these challenges, BHER implemented KUDO AI’s live translation and captioning services within their RingCentral-hosted webinars. This integration enabled real-time audio translations and captions, allowing participants to select their preferred language. The flexibility of KUDO AI made manual toggling between languages easy during bilingual presentations, ensuring that both English and French content were accurately conveyed.
The result was a more inclusive and engaging webinar experience. Participants could simply activate the live translation feature through a widget in RingCentral, then mute the original audio to hear the translated feed.
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