Client Success Story

Candela Asia Pacific – Comprehensive and Engaging Medical Training

Event
Ongoing internal and external trainings and webinars

Audience
APAC team and potential clients

Languages
Japanese, Mandarin, Korean

Summary

Candela Asia Pacific knows firsthand the value and importance of efficient communication, especially regarding training on medical devices. As an aesthetic medical device company with a global presence, it’s essential for them to deliver regular training that is comprehensive and engaging, with nothing lost in translation for their internal team and external clients. With local partners and customers in Asia-Pacific, Candela sought a solution to help them communicate across language barriers. That is where KUDO stepped in.

How did we help?

Candela Asia Pacific is customer-centric at its core. Our message must be delivered to the client accurately because we are talking about clinical efficacy. KUDO is a great tool that helps us communicate clearly across language barriers, helping our customers understand and assess our products thoroughly.”

KUDO was built to facilitate clear communication for companies like Candela across multilingual client and partner communities. To start, our KUDO team connected with Candela to answer any pre-event questions. Next, interpreters were sourced from KUDO’s on-demand interpreter marketplace, where 12,000+ professional interpreters are available in 200+ spoken and sign languages. Once the interpreters were found, booked, and prepped with any essential materials necessary for the upcoming trainings and webinars, the KUDO team then provided training and best practices on using KUDO’s native Microsoft Teams integration. And just like that, the Candela team was prepped and ready to host their trainings and webinars.

The Results

With little notice, KUDO took a series of Candela’s internal and external events multilingual. From internal workshops on improving sleep quality and employee team building to external clinical trainings and scientific webinars where doctors are invited to share their best practices and overall experiences using Candela products.

KUDO looks forward to continuing this collaboration with Candela Asian Pacific and providing comprehensive, language barrier-free communication for their internal and external events.

The KUDO team helped a lot. Every question we had was answered with haste. At KUDO, we felt taken care of from start to finish. This was extremely important to us.”

About Candela Asia Pacific

Established in 1970, Candela is a leading US-based global medical aesthetic device company with headquarters in Marlborough, Massachusetts. The company’s technologies enable physicians to provide advanced energy-based solutions for a broad range of medical-aesthetic applications, including treatment of benign vascular and pigmented lesions, scar revision, facial resurfacing, wrinkle reduction, acne, spider veins, cellulite reduction, body shaping, gynecological conditions, and tattoo and hair removal.