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Use Case
Town Halls, New Shift Huddles, One-to-One Employee Meetings
Audience
International Employee Base
Languages
English Spanish Korean
Summary
Hyosung HICO, Ltd. is a subsidiary of Hyosung Heavy Industries Corp, Korea, a global leader in T&D solution. Through its sales office in Pittsburgh, Hyosung has been supplying transformers and other T&D solutions to the North American market for over 20 years. Its certified, vertically integrated Power Transformer Manufacturing facility is located in Memphis TN, and is the most vital logistic hub in the world. In 2024, their team began working with KUDO AI Speech Translator to make their meetings in their offices and warehouses accessible for employees to follow in multiple languages, namely Spanish and Korean.
The Challenge
Hyosung operates in the highly technical energy market, so getting across internal communication and vocabulary correctly was a key objective for the corporation. Prior to using KUDO, the Hyosung team tested other language accessibility solutions, including relying on non-professional human translators in each language of their employees. Beyond the logistical complications, this process proved to be unproductive, causing a 30-minute meeting to last as long as one hour.
As users of Microsoft Teams, the team also required a language accessibility solution that could easily and securely integrate to their existing videoconferencing infrastructure, which is one of the reasons why they first came to KUDO, which has a native integration with Microsoft Teams.
Services Provided
Cory Lowery, IT Support Specialist | Hyosung Corporation
The Solution
With KUDO AI’s continuous speech translation, Hyosung’s employee meetings can now take place within the scheduled time, without the presenter having to stop after each sentence to allow the translation to catch up. This means that at the start of each meeting, employees at monthly meetings, Town Halls, and one-to-one’s can select the language they wish to speak and listen in, then follow the conversation via translated audio and/or captions in real time. This has proven particularly effective in boosting engagement and inclusivity among Spanish and Korean speakers in the organization.
Make your communication accessible in any language with KUDO
Get in touch and see how you can add live speech translation and captions to your meetings and events – human or AI – on any device or platform.
