One of World’s Leading Pharmaceutical Brands Makes Townhalls Multilingual with KUDO Marketplace

Use Case
Town Halls and Conferences

Audience
International Employees

Languages
English French

Summary

Operating in over 150 countries, this global healthcare company is at the forefront of the world’s scientific research and technological advancements in healthcare. Their areas of focus include pharmaceutical innovation, research and development, and transformative technologies, particularly in the fields of oncology, cardiology, immunology, neuroscience, and gene therapies.

With 100,000 international employees and a large headquarters in Europe, the organization depends on transmitting accurate information across all teams. Finding a high-quality language interpretation solution was therefore key to holding Town Hall meetings in both French and English simultaneously. For this, they chose KUDO Marketplace, the world’s only marketplace for booking professional language interpreters on-demand.

The Challenge

Working with a large tech stack and limited time to organize company-wide events like medical conferences and clinical trial meetings, the team at this pharmaceutical company needed a language accessibility solution that could integrate seamlessly with existing communication tools. This included Webex, Zoom, and Microsoft Teams. Security and compliance were also key factors in their decision-making, with any solution needing to meet internal and industry standards for data security.

Given the high-stakes nature of their events, the team also wanted the quality reassurance of professional human interpreters who specialize in the subject matter to ensure that communication is transmitted accurately in all languages.

Services Provided

Leading Pharmaceutical Brands Makes Townhalls Multilingual with KUDO Marketplace

Professional human interpretation, on-demand

Integration with WebEx, Zoom, and Microsoft Teams

Hyper secure and reliable system

Technical meeting and event support

We chose KUDO because it was an easy, all-in-one solution that checked all the boxes.

Global Communications Manager | European Pharmaceutical Giant

The Solution

With robust data and privacy protections, an extensive list of global pharmaceutical clients, a native integration with Microsoft Teams, and an easy embeddable widget for use on any third party platform, KUDO was the obvious choice.

For providing the interpretation itself, the company chose to use KUDO Marketplace, which streamlines the process of finding, booking, and paying professional language interpreters for any meeting or event platform. Since implementing this solution, the pharmaceutical company has seen a noticeable increase in engagement from non-English speaking employees during conferences and events.